Support

How can we help?

Quick fixes for the most common DoseAnchor problems, and a direct line to our support team when you need a person.

Medical emergency? Don’t use this page. Call 911 or your local emergency number. For questions about a missed or extra dose, follow the medicine label or call the pharmacist. DoseAnchor is a reminder tool, not a medical service — read the medical disclaimer.

Common problems and quick fixes

Most issues are phone settings. Try these steps first — they solve the majority of reports.

Reminders

Dose reminders are not arriving
  1. Check that notifications are allowed for DoseAnchor in your phone’s Settings, including sounds and lock-screen alerts.
  2. Turn off Do Not Disturb or Focus mode, or add DoseAnchor to the apps that are allowed to notify you.
  3. Open DoseAnchor and check Quiet hours — they silence non-urgent notifications during the hours you set.
  4. On Android, allow “Alarms & reminders” for DoseAnchor and set its battery usage to Unrestricted so the phone doesn’t put it to sleep.
  5. Confirm the medicine’s schedule, start date and end date are correct, and that the medicine isn’t ended.
Reminders arrive late or all at once
  1. Battery saver and “adaptive battery” modes delay notifications. Turn them off for DoseAnchor, or set its battery usage to Unrestricted on Android.
  2. Make sure the phone’s date, time and time zone are set automatically. After travel, open the app once so reminders follow the new time zone.
  3. If the phone was off or offline at dose time, reminders can arrive when it reconnects.
A dose was marked “Missed” but it was taken
  1. DoseAnchor marks a dose as missed when nobody confirms it in time, so the log only knows what was tapped.
  2. Ask the person taking the medicine to tap “Taken” from the reminder or the Home screen as soon as the dose is taken.
  3. Do not take an extra dose to “fix” the log. For questions about a missed or doubled dose, follow the label or call the pharmacist.
  4. If you can’t correct the entry, send us the medicine name, date and time using the form below.

Caregivers & family

The caregiver invite email never arrived
  1. Check the email address you typed for the caregiver — a single typo sends the invite elsewhere.
  2. Ask the caregiver to look in Spam, Junk, Promotions and Updates folders.
  3. The caregiver must sign in with the same email address the invite was sent to.
  4. The Free plan includes 1 caregiver per patient and Premium up to 3. Remove an old invite if you have reached the limit.
Caregivers are not getting missed-dose alerts
  1. Missed-dose alerts to caregivers are a Premium feature: the primary caregiver is alerted about 30 minutes after an unconfirmed dose, backups after about 60 minutes.
  2. Check Caregiver alert controls — each caregiver can choose all alerts, the daily summary only, or off.
  3. The caregiver needs notifications allowed for DoseAnchor on their own phone, and should check spam for alert emails.
  4. On the Free plan, the caregiver can view the patient’s medicines, doses and check-ins, but does not receive missed-dose alerts.

Medicines & refills

Pill count or refill reminder looks wrong
  1. The pill count goes down only when a dose is marked Taken. Doses marked Skipped or Missed don’t use up pills.
  2. After picking up a refill, edit the medicine and enter the new number of pills on hand.
  3. Check the dosage amount per dose (for example 2 tablets), since it changes how fast the count drops.
I can’t add more medicines or another patient
  1. The Free plan includes 1 patient profile and up to 5 medicines.
  2. Premium adds multiple patient profiles and unlimited medicines. Caregivers never need to pay.
  3. You can end or remove a medicine your parent no longer takes to free up a slot on the Free plan.

Account & billing

I paid for Premium but it isn’t active
  1. Make sure you are signed in to the same Google Play or App Store account you used to buy Premium.
  2. Use “Restore purchases” in the app’s settings, then close and reopen the app.
  3. Purchases can take a few minutes to confirm. Billing, refunds and cancellations are handled by Google Play or the App Store.
  4. Still not working? Send us the order number from your purchase receipt using the form below.
I can’t sign in or forgot my password
  1. Use “Forgot password” on the sign-in screen and check your Spam folder for the reset email.
  2. Make sure you are using the same email address you signed up with.
  3. Still locked out? Tell us the email address on the account using the form below — never send your password.
How do I delete my account and data?
  1. Send a deletion request using the form below (choose “Delete my account or data”) from the email address on the account.
  2. We confirm the request by email and delete the account and its medication data. See our Privacy Policy for details.
  3. If you have Premium, cancel the subscription in Google Play or the App Store first — deleting the account does not cancel billing.

Report a problem

Still stuck? Tell us what’s wrong.

Your report goes straight to our support inbox, and you’ll get a reply by email.

  • Pick the closest problem type so we can help faster.
  • Include the device and app version if you can.
  • Steps to reproduce help us fix bugs for everyone.

Prefer email? Write to support@doseanchor.com.

Please don’t include passwords or detailed medical information. We only use what you send to answer this request.